The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards.